HP PCs – Performing an HP System Recovery (Windows 8)

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Learn how to reinstall or restore an HP computer with Windows 8 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager. In Windows 8, the instructions for resetting a desktop computer to its original state differ from the steps for resetting a notebook computer to its original state. These instructions also differ based on when the computer was manufactured. Make sure you use the instructions for your computer.
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Learn how to reinstall or restore an HP computer with Windows 8 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager. In Windows 8, the instructions for resetting a desktop computer to its original state differ from the steps for resetting a notebook computer to its original state. These instructions also differ based on when the computer was manufactured.

Make sure you use the instructions for your computer. If you are not sure when your computer was manufactured, you can select your instructions based on the look of the system recovery windows pictured in the following tables. Getting started In Windows, search for and open Recovery Manager. When Recovery Manager opens, match the one on your computer to an example in the following tables to navigate to the recovery instructions for your computer.

Recovery instructions for HP notebook computers Notebooks manufactured in or before Back up all personal files and read all caution statements before performing a system recovery.

The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays. If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

Back up all personal files and read all caution statements before performing a system recovery for computers with Windows 7 If the computer originally came with Windows 7 and the computer was upgraded to Windows 8, see Performing an HP System Recovery Windows 7.

Types of system recovery Windows 8 Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary. System Recovery: This option reformats the system drive usually C: If the size of the operating system partition usually C: Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software.

This option also recreates the required Recovery partition usually D: The factory reset recreates the required Recover Partition usually D: The Factory Reset option returns all of the computer’s software to the condition it was in at the time of purchase. All user changes or additions are removed. Minimized Image Recovery: Perform a system recovery on notebook PCs and newer white background If you want your computer to return to a previous state, use system recovery to: Reformat the system drive Reinstall the original operating system Reinstall original hardware drivers and software Learn how to perform a recovery on your HP Notebook computer with Windows 8 using one of the following methods: Recovery when Windows 8 opens correctly Recovery when Windows 8 does not open correctly Recovery using recovery media, such as discs or a USB flash drive Back up all personal files and read all caution statements before performing a system recovery.

Recovery from Windows 8 If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen. Turn off the computer. Disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. Remove media from internal drives, and remove any recently added internal hardware.

Turn on the computer. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.

Your Recovery Manager screen might not look identical to the one shown here, but the steps are the same. Recovery Manager asks you if you want to reboot and enter the recovery environment.

Click OK. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager screen displays.

Under Help, click either Minimized Image Recovery to restore only the operating system, drivers, and some software, or click System Recovery to restore the computer to its original factory configuration.

Depending on the configuration of your computer, the option of Minimized Image Recovery might not be available to you. When Recovery Manager prompts you to back up your files, select a backup option: If you have already backed up personal files, or you do not want to back up personal files, select Recover without backing up your files, and then click Next.

Continue to the next step. Select Back up your files first recommended , and then click Next. Select the method you want to use to choose files to back up: If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up.

For example, you can choose to back up all picture files, all document files, and all video files. If you want to select individual files to back up, select User Selection, and then click Next.

Depending on the method you selected, follow one of these steps: This might take as long as 30 minutes to complete. Do not interrupt the backup process. Click Browse Files to choose the files to back up, and then click Next.

Select the files you want to back up, and then click OK. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.

Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next again to confirm the backup.

Recovery Manager displays the progress in backing up and saving the files to the backup media. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process. Read the on-screen information, then disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. Select Recover without backing up your files, and then click Next to continue.

HP Recovery Manager prepares the computer for recovery. This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.

When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs. Recovery Manager reformats the Windows partition and reinstalls the original software. After the system recovery is complete, click Finish to restart the computer.

Complete the setup screens and wait until the computer finishes the setup. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.

Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

After completing the steps above, use the steps in the following documents, as appropriate, to ensure your computer is up to date and secure:

Windows 8 Error Recovery and Advanced Boot Options

Windows 8. If you are unable to start your computer or have other major problems with it, choose Refresh Your PC from the Troubleshoot menu shown in Figure 8. Refresh Your PC removes programs you installed but does not disturb your personal files. After you run it, your system reboots. At that point, you will need to reinstall apps and software you have downloaded from sources other than the Windows Store or installed from optical or USB media apps you installed from the Windows Store or that were bundled with your computer are not affected. If you want to keep these apps, create a custom refresh image using recimg.

VIDEO: System Restore, Refresh and Reset in Windows 8

TECHNOLOGY SKILL OBJECTIVE DOMAIN Recovering Windows Files Configuring Files History Configure File History Restoring Files and Folders Restore. When the Shutdown option is chosen in the Windows 8 operating system, the In the Recovery Tool screen, click to select Windows 8. Image. You can now efficiently restore files after Windows update by making use of Remo Recover software; this software meticulously scans and recovers all.

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