Is Tenorshare ReiBoot the Best Solution for iOS Issue? Check the Review.
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Complaint Type: I received the key to be entered into the software but received an invalid code error. I contacted customer service three times but have not heard anything back. Program did noy recover documents as stated on website. I contacted tech support in,which basically,i was told there was nothing they could do. Website offers a 90 day money back guarantee. Multiple emails and messages later and 4 days later they are flat out refusong to issue me a refund due to some,policy they havent shared with me.
As soon as I received the registration code, I entered it into the software but continually received an error stating that “there is no order associated with this registration code. The problem was I couldn’t wait that long with a dysfunctional phone. So I politely emailed them with the above information and requested a refund, since I could not and did not use their software to solve my problem.
They emailed back to tell me to try again, I explained again and asked for a refund again. They told me that because I solved the problem a different way instead of asking for help, I was not entitled to a refund. I emailed again telling them that it was pretty terrible customer service and that I would file a complaint. They replied and threatened legal action if I were to “damage their reputation Expand Complaint Details Status: As it advertise on their website that it will fix your phone if its stuck on the iTunes logo.
Which my phone was. I contacted them about 2 hours after attempting to use the software several times and still no luck making it work. So someone got back to me the next day and we have been going back and forth about the issue i was having and the rep stated that it was a hardware issue and he can’t refund my money.
I was surprised because the website clearly states that it will fix the issue I was having plus money back guarantee. If the software don’t work I’m OK with that it’s not perfect but telling me that you can’t and won’t refund me my money because it’s a hardware issue is unacceptable. What did I pay for then? I think this company is a fraud and they are well aware of what their doing. We used a different card and it went through. Then they gave access code for their product and we tried 10 times to get it to work even called technical support.
Never was able to access so we cancelled right then and there. We were to have our refund within 2 days and it is the 9th day now and still no refund. We have called every 2 days on this issue and never get anywhere except we will re-email the company and see about the refund.
Recieved an email finally but the company has denied to refund us. We never were able to log in to even see if their program worked for our phones, never used it either. We deserve the refund and don’t know why they keep denying to refund us. Payment follows a convoluted path thru Mycommerce. It has been three weeks and I have not received requested refund, only offers of more software that I do not want. The responses to my messages seem canned and repetitive.
The software itself is poorly done, uses outdated files and utilities, and offers only help that is actually outside of the program itself, navigation is poor. It seems the whole structure of tenorshare, mycommerce, and the software are all tied into a bogus operation. I purchased the product because I wanted to recover them considering their importance to me.
The product did not work. I consulted with a coworker who directed me to a different application that did on fact work. I asked this company for a refund due to my dissatisfaction with it. They denied the refund. I explained I was going to write a bad review of the product and contact you. They threatened me with legal consciousness. It is misleading advertisement. I bought that software for 9. The software will not activate after I enter the license key that was provided with the purchase.
Support responds 24 hours later asking to reinstall and try again, same result. They will not refund the money but will allow me to purchase another product for that value. Fraud company! I Complaint Type: Company agreed that the product is buggy. I had to reset IPhone since I coudln’t wait for another month for them to “fix the bug” Requested refund, and they refused.
They offer advertise a day money back guarantee for “peace of mind” when purchasing. However, after voicing my dissatisfaction with their software, and submitting numerous requests for a refund, they have continued to ignore my requests, and are now only offering a free license to another piece of software.
Also, their customer service is atrocious, and I continued to receive condescending and flippant responses to my complaints. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business.
Tenorshare ReiBoot 5.0 In-Depth Review
Check the Review. If you encounter similar situations, please continue to browse the review, it will provide you with a solution. Best Alternative to Tenorshare ReiBoot: ReiBoot is developed by Tenorshare team to fix iOS devices issues. It can solve almost all above problems.
VIDEO: Tenorshare | Complaints | Better Business Bureau® Profile
ReiBoot – – Rated based on 99 Reviews “So i don’t no Hi work or no. But don’t repair my iPad Pro. I try 9 times and Hi say the same lik “. Reiboot is regarded as the best free software to enter or exit recovery mode for iPhone/iPad/iPod. See what Tenorshare ReiBoot users said about this. ReiBoot is free boot repair tool for iOS devices. The app can put your iPhone/ iPad or iPod Touch into and out of recovery mode with a single.