HP PCs – Wireless Network and Internet Troubleshooting (Windows 10)
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Step 1. Run Network Troubleshooter. The first step to resolve the “No Internet Access” issue is to run the Network work troubleshooter. To do that: Follow the on-screen instructions to resolve the problem.
Having Connectivity Issues in Windows 10? Try These Fixes!
A variety of software and hardware problems can cause your Wi-Fi to stop working. Use the steps and tools in this document to resolve wireless Internet connection issues. For information about wireless printer setup, or if you get an error message when trying to print wirelessly, go to HP Customer Support , enter your printer model, and then search for a document about installing your wireless printer or the displayed error message.
For business computers, consult your company’s IT department or your local IT service before making any environment or security changes. Step 1: Make sure the wireless key or button is enabled Most notebook computers have a button or keyboard key to turn the wireless signal on and off. Check the button or key status to confirm if the wireless signal is on.
Locate the wireless key or button. This could be an image of an airplane or a wireless signal. Button or key Description A standalone button with an airplane. F12 key with an airplane. F12 key with wireless icon and LED. This enables or disables “wireless mode. A standalone wireless button. This is typically located above or near the keyboard. Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status. If the wireless signal is turned on, try connecting to the Internet again.
If the wireless signal is turned off, press the button or key again to turn it back on, and then try connecting to the Internet again. If the issue persists, continue to the next step. Step 2: Update the wireless driver through Device Manager Downloading and installing the latest wireless LAN adapter driver can resolve common issues with the wireless Internet connection. In Windows, search for and open Device Manager. In the Device Manager window, double-click Network adapters, right-click the name of the wireless adapter, and then select Update driver.
Click Search automatically for updated driver software. If the tool finds an updated driver is found, follow any on–screen instructions to install it. Try to connect to the Internet. If the problem persists, continue to the next step. Step 3: Use automatic troubleshooting Automatically test and fix a variety of wireless conditions using tools by HP and Microsoft.
For computers running Windows 10 in S mode: Use HP Support Assistant network diagnostics HP Support Assistant is a software support diagnosis and troubleshooting tool from HP that can resolve many types of network and Internet connection issues. If your computer cannot connect to the Internet, see the next section to use Windows Network and Internet Troubleshooter. On the My Devices tab, select the device you are using, and then click Troubleshooting and fixes.
If a User Account Control message displays, click Yes. If the diagnostic test finds no issues, close the window, and skip to the next section for Using Windows Network and Internet Troubleshooter. If the diagnostic test finds one or more issues, continue using these steps. Expand Possible Root Causes, if necessary. Click one of the listed possible causes, click one of the tool icons for the steps to resolve the issue, and then follow the on-screen instructions.
After completing the instructions, click Re-check. HP Support Assistant checks the network connectivity. If necessary, repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have completed. Use Windows Network and Internet Troubleshooter The Windows Network and Internet Troubleshooter tests the network for problems and attempts automatic repairs for any issues found.
Use this Windows tool to test and repair the connection. In Windows, right-click the network connection icon in the system tray, and then select Troubleshoot problems. The Windows Network Diagnostic window opens and the troubleshooting process begins.
If prompted, select the type of network problem, and then follow the on-screen instructions to resolve the issue. After automated troubleshooting completes, read the information on the screen. This information might describe problems found, what was fixed, or actions you can take to resolve the problems.
If problems were found with suggested actions, perform the suggested actions. Try connecting to the Internet again. If the connection fails, continue to the next step. If the issue persists, close the troubleshooting window and continue to the next step. Step 4: Check and reset hardware Resetting the hardware on your wireless network in the proper sequence can resolve a variety of connection and performance problems.
Turn off your computer. If your network includes a separate broadband modem, disconnect the power cord from the broadband modem. Wait at least 5 seconds, and then connect the power cord to the wireless router and the broadband modem, if separate. Wait until all the lights come on and reflect normal Internet and PC activity. If the lights on the broadband modem indicate a problem, review the following list of options for help.
If all lights are off after reconnecting the power, check the power source by plugging the power cord into another power outlet. Service or replace your broadband modem if it cannot be turned on. If only the power light is on and the remaining activity lights are off or show no activity, a network connection is not being detected. Make sure the cable carrying the Internet signal is connected to the broadband device.
Make sure Internet cables coming into your residence have not been damaged or disconnected. You might need to contact your Internet service provider if other people in your area are also experiencing Internet outages.
If the Internet or Online light consistently blinks and does not indicate an online connection is available, the problem likely resides with your Internet service provider. Either wait until service is restored or contact your Internet service provider for further assistance.
Turn on your computer and wait until Windows opens. Wait until Windows automatically connects to your wireless Internet network. If Windows does not automatically connect, click the wireless connection icon in the notification area on the taskbar, and then select the name of your wireless network, and then click Connect. A window might open prompting you for a password or push button connect actions depending on the type of security you are using.
Advanced Wi-Fi troubleshooting If your computer still does not connect to the wireless network after using the steps in this document, refer to the advanced troubleshooting steps in HP PCs — Advanced Wireless Network and Internet Troubleshooting Windows
A variety of software and hardware problems can cause your Wi-Fi to stop working. Use the steps and tools in this document to resolve wireless Internet connection issues. For information about wireless printer setup, or if you get an error message when trying to print wirelessly, go to HP Customer Support , enter your printer model, and then search for a document about installing your wireless printer or the displayed error message. For business computers, consult your company’s IT department or your local IT service before making any environment or security changes. Step 1:
VIDEO: HP PCs – Wireless Network and Internet Troubleshooting (Windows 10) | HP® Customer Support
[Windows 10 Tip] Use “Network Reset” Feature to Fix Common Internet Connection Issues – Many times we face Internet connection issues such as no. No Internet, secured is a common error on all Windows versions, especially Windows Though the exact cause varies, one of these solutions. Instructions to resolve the following problem: LAN or WiFi is connected but no internet access (Windows 10, 8/ or 7 OS).